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AHRQ Practice Facilitation Webinars

Overview

In December 2011, AHRQ published a how-to manual on practice facilitation titled Developing and Running a Practice Facilitation Program for Primary Care Transformation: A How-To Guide. In conjunction with the release of this manual, AHRQ also created a Primary Care Practice Facilitation (PCPF) learning community. As a part of this learning community, AHRQ hosted a series of webinars on practice facilitation, all of which are outlined in the sections below.


Evaluating, Implementing, and Improving Models of Primary Care Delivery – Webinar Series

Part II: Engaging Primary Care Practices in Quality Improvement, July 8, 2015

Learn about some of the fantastic new resources that AHRQ has available, as well as learn some strategies to help build and sustain practices' ability to actually engage in quality improvement activities.

Moderators:

  • Amy Gibson
  • Marci Neilson

Speakers:

  • Dr. Jonathan Sugarman, President and CEO at Qualis Health in Seattle
  • Julie Schilz, Vice President for Care Delivery and Transformation at Anthem
  • Karla Silverman, Director of Clinical and Training Initiatives at the Primary Care Development Corporation, New York
  • Kristin Geonnotti, Health Researcher at Mathematica Policy Research
  • Bob McNellis, Senior Advisor for Primary Care, AHRQ

Part I: Harnessing the Power of your EHR for Quality Improvement: Successful Strategies from Primary Care Colleagues — April 30, 2015

This webinar is the first in a series that will highlight evidence-based resources for evaluating, implementing, and improving models of primary care delivery, like the new patient-centered medical home.

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Tricia Higgins, Mathematica Policy Research

Speakers:

  • Dr. Gregory Reicks. Physician and President of Foresight Family Physicians, Grand Junction, Colorado
  • Dr. Richelle Koopman, Associate Professor and Family Physician, University of Missouri's Curtis W. and Ann H. Long Department of Family and Community Medicine
  • Dr. Scott Fields, Family Physician and Chief Medical Officer, OCHIN
  • Dr. Tim Hogan, Coordinator of Quality Assessment and Improvement, University or Missouri's Department of Family and Community Medicine

Training Primary Care Practice Facilitators – Webinar Series: 2014-2015

Part V: Introducing AHRQ’s Expanded Practice Facilitation Training Curriculum — February 26, 2015

This webinar describes competency areas considered necessary for effective practice facilitation and highlights the new expanded curriculum from AHRQ designed to train practice facilitators in these areas. The session also features leaders from AHRQ and from the Center for Medicare and Medicaid Innovation who describe how this curriculum can help address the needs of the practice facilitation field and how practice facilitation is a promising model for primary care transformation.

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Jay Crosson, Senior Health Researcher, Mathematica Policy Research
  • Lyndee Knox, Executive Director, LA Net

Speakers:

  • Dr. David Meyers, Acting Director for the Center of Evidence and Practice Improvement and Chief Medical Officer, AHRQ
  • Dr. Darren DeWalt, Director of Learning and Diffusion Group, Center for Medicare and Medicaid Innovation

Part IV: Engaging Patients as Partners in Care: How Practice Facilitators Can Support Patient Engagement — January 29, 2015

This webinar describes strategies practice facilitators can use to help practices engage patients as partners in care. It includes these topics:
  • Addressing health literacy as a prerequisite for engaging patients
  • Developing clarity around team roles and workflows
  • Engaging clinicians and other practice staff in patient engagement
  • Training practice facilitators to help practices engage patients more effectively

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Jay Crosson, Senior Health Researcher, Mathematica Policy Research
  • Lyndee Knox, Executive Director, LA Net

Speakers:

  • Cindy Brach, Senior Health Policy Researcher, AHRQ
  • Adrienne Deswert, RN Care Manager, Annville Family Medicine
  • Jessica Osborne-Stafsnes, Project Co-Director and Patient Engagement Specialist, Aligning Forces Humboldt, California Center for Rural Policy at Humboldt State University

Part III: Supporting Leaders to Promote Quality and Patient Safety: How Practice Facilitators Can Work with Practice Leadership to Support a Culture of Safety and Quality — December 18, 2014

This webinar presents strategies and specific examples for working with practices and practice leaders to introduce change, quality improvement, and safety in their organizations.

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Jay Crosson, Senior Health Researcher, Mathematica Policy Research
  • Lyndee Knox, Executive Director, LA Net

Speakers:

  • Tony Suchman, Organizational Consultant and Clinical Professor of Medicine, University of Rochester, School of Medicine and Dentistry
  • Carolyn Shepherd, former Senior Vice President for Clinical Affairs, Clinica Family Services
  • Kristi Bohling-DaMetz, Program Director, TransforMED

Part II: Training Practice Facilitators to Help Primary Care Practices Improve Use of Health Information Technology — October 21, 2014

This webinar describes how practice facilitators can help primary care practices improve their use of information technology (IT). Presenters address questions such as:
  • What is the role of a practice facilitator when helping practices use health IT?
  • What kind of relationship does a practice facilitator need to have with technical experts?
  • What are the most important things for a practice facilitator to know about working with electronic health records (EHRs)? What are some of the biggest challenges? What are strategies for addressing these challenges?

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Jay Crosson, Senior Health Researcher, Mathematica Policy Research
  • Lyndee Knox, Executive Director, LA Net

Speakers:

  • Grace Floutsis, Chief Medical Officer, Community Health Alliance of Pasadena
  • Allyson Gottsman, Program Manager, Colorado Health Extension System
  • Kari Loken, Program Manager, HealthTeamWorks
  • Mary McCaskill, HIT Manager, North Carolina AHEC program

Part I: Case Studies of Exemplar Primary Care Practice Facilitation Training Programs Webinar — August 14, 2014

This webinar presents three case studies of the formation, operation, and curricula of three exemplar Primary Care Practice Facilitation (PCPF) training programs:
  • Practice Coach Training for the North Carolina AHEC Practice Support Program
  • Millard Fillmore College Practice Facilitator Certificate Program
  • HealthTeamWorks' Coach University

Moderators:

  • Bob McNellis, Senior Advisor for Primary Care, AHRQ
  • Jay Crosson, Senior Health Researcher, Mathematica Policy Research

Speakers:

  • Ann Lefebvre, Executive Director, NC Regional Extension Center for Health IT
  • June Levine, Course Director, Practice Facilitation Certificate Program, State University of New York at Buffalo — Millard Fillmore College
  • Kelly Bowland, Education and Training Manager, and Quality Improvement Coach, HealthTeamWorks
  • Lyndee Knox, Executive Director, LA Net
  • Dana Petersen, Health Researcher, Mathematica Policy Research
  • Tricia Higgins, Senior Health Researcher, Mathematica Policy Research

Practice Facilitation Webinar Series: 2012

Part IV: Funding Your Practice Facilitation Program and Evaluating its Outcomes — September 28, 2012

Presenters address questions about funding your program, including potential funding sources and the costs of facilitation services. They also discuss approaches for evaluating the outcomes of your facilitators' work.

Moderator:

  • Lyndee Knox, Executive Director, LA Net

Speakers:

  • Hunter Gatewood, Director, Health Improvement at San Francisco Health Plan
  • Jeanne McAllister, Center for Medical Home Improvement
  • Bruce Baskerville, Senior Scientist, Propel Centre for Population Health Impact, University of Waterloo
  • Michael Parchman, Director, MacColl Center for Health Care Innovation
  • James Mold, Director, Oklahoma Physicians Resource/Research Network

Part III: Designing and Evaluating Your Facilitation Work — May 30, 2012

Presenters address questions such as:
  1. What are the emerging "best practices" in practice facilitation program design?
  2. What are the essential elements of a facilitation intervention?
  3. How do you create an internally consistent program?
  4. How do you evaluate its effectiveness?
  5. What do you need to know about the internal quality improvement processes for your program?

Moderators:

  • Lyndee Knox, Executive Director, LA Net
  • Erin Taylor, Associate Director Health Research, Mathematica Policy Research

Speakers:

  • Jehni Robinson, Chief Medical Officer, Saban Free Clinic
  • Darren DeWalt, Assistant Professor, Division of General Internal Medicine, UNC Chapel Hill
  • Marly McMillen, Healthcare Consultant, McMillen Consulting Services
  • Perry Dickinson, Professor, Department of Family Medicine, University of Colorado School of Medicine

Part II: Hiring and Training Practice Facilitators — April 11, 2012

This webinar discusses the core competencies needed by facilitators and various staffing models used by existing facilitation programs, as well as approaches and strategies for training your facilitators.

Moderators:

  • Lyndee Knox, Executive Director, LA Net
  • Erin Taylor, Associate Director Health Research, Mathematica Policy Research

Speakers:

  • Allyson Gottsman, Executive Vice President, HealthTeamWorks
  • Jenney Samuelson, Blueprint Assistant Director, Vermont Blueprint for Health
  • Kathryn Phillips, Director of the Safety Net Medical Home Initiative, Qualis Health
  • Melinda Davis, Research Scientist, Oregon Rural Practice-based Research Network (ORPRN)

Part I: Developing and Running a Primary Care Practice Facilitation Program — February 2, 2012

This webinar describes the manual, "Developing and Running a Primary Care Practice Facilitation Program: A How-to Guide," as well as the relationship between PF and primary care redesign and improvement. Senior leadership from AHRQ's Center for Primary Care, Prevention and Clinical Partnerships (CP3) introduces the manual. Lyndee Knox from LA Net and Erin Taylor from Mathematica Policy Research cover selected topics from the manual in more detail, and several leading experts from the field of practice facilitation discuss key considerations in starting a PF program.

Moderator:

  • Michael Parchman, PBRN Initiative Director & Senior Advisor for Primary Care, CP3, AHRQ (now Director, MacColl Center for Health Care Innovation)

Speakers:

  • Lyndee Knox, Executive Director, LA Net
  • Erin Taylor, Associate Director Health Research, Mathematica Policy Research
  • James Mold, Director, Oklahoma Physicians Resource/Research Network
  • Kimbra Wells Metz, Director of Practice Transformation, Washington Academy of Family Physicians
  • Ann Lefebvre, Executive Director, NC Regional Extension Center for Health IT