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PCPF eNewsletters

The eNewsletters share perspectives on questions and answers submitted by learning community members, as well as resources, research articles, and events of interest.

2015 eNewsletters

PCPF Newsletter, 30 April 2015 (PDF — 66KB) PDF Help 
What are strategies for helping primary care practice teams improve how they function and work together to accomplish their goals? Find information practice facilitators need for helping practice teams improve their effectiveness.

PCPF Newsletter, 16 April 2015 (PDF — 76KB) PDF Help 
Discover new white papers and accompanying resources on quality improvement (QI) in primary care practices that describe:

  • How practice facilitators can engage primary care practices as they begin and sustain QI work
  • How practices can use health information technology to support ongoing QI.

PCPF Newsletter, 2 April 2015 (PDF — 74KB) PDF Help 
What are best practices for helping practices optimize electronic health records (EHRs) for patient-centered medical home transformation and quality improvement? Find information on how to identify key EHR-related workflows in a practice, and how to help practice facilitators understand the roles they can play and the important decisions they can make when assisting practices.

PCPF Newsletter, 19 March 2015 (PDF — 54KB) PDF Help 
Where can policymakers, researchers, and practice facilitators find leading resources on the medical home?
Learn about the updated PCMH Citations Collection, a searchable database from AHRQ.

PCPF Newsletter, 5 March 2015 (PDF — 70KB) PDF Help 
Discover "Resources for Primary Care Research and Evaluation" that can be used to find instruments and measures for capturing useful information about services, innovations, and outcomes. Four searchable databases include instruments related to care coordination, clinical-community relationships, team-based care, and behavioral health integration.

PCPF Newsletter, 19 February 2015 (PDF — 66KB) PDF Help 
What are evidence-based technical assistance approaches used for transforming primary care?
Discover a model for patient-centered medical home practice transformation in the "Publication of Interest" section.

PCPF Newsletter, 5 February 2015 (PDF — 58KB) PDF Help 
What are strategies for using academic detailing as a quality improvement tool for a clinical practice?
Find considerations for involving academic detailers in quality improvement activities.

PCPF Newsletter, 12 January 2015 (PDF — 65KB) PDF Help 
What are strategies for tracking priorities and monitoring practice improvement through comprehensive documentation? Explore best practices for documentation, including knowing which encounters to note, protecting patient confidentiality, and how to share your practice records with practices and your progress reports with supervisors.

2014 eNewsletters

PCPF Newsletter, 30 December 2014 (PDF — 89KB) PDF Help 
A new guide is designed to help practices build effective health care teams and redesign patient care to become more effective and productive practices. Learn more about this resource.

PCPF Newsletter, 12 December 2014 (PDF — 83KB) PDF Help 
What are strategies for achieving positive impacts on workflow and quality improvement through full implementation of electronic health records? Find considerations for preparing and presenting performance data.

PCPF Newsletter, 1 December 2014 (PDF — 56KB) PDF Help 
In this newsletter, learn about this "Related Resource":
AHRQ has released a new Evaluation Guide for designing real-world evaluations of interventions such as the patient-centered medical home (PCMH) and other models to improve primary care delivery. This Guide presents practical steps for designing an evaluation. It offers options to address some of the challenges that evaluators face.

PCPF Newsletter, 13 November 2014 (PDF — 59KB) PDF Help 
What are strategies for helping a practice achieve positive impacts on workflow and quality improvement through full implementation of electronic health records (EHR)? Explore best practices for implementing and utilizing EHRs and conducting comprehensive workflow analyses.

PCPF Newsletter, 30 October 2014 (PDF — 50KB) PDF Help 
What strategies have you developed to smooth the transition from paper-based to electronic health records?
Share what you think about EHRs and achieving meaningful use.

PCPF Newsletter, 16 October 2014 (PDF — 59KB) PDF Help 
What are approaches for helping practices use data from audits to improve the quality of care they deliver?
Find information about best practices for data collection from patient records and the need to preserve privacy and security when dealing with personal health information.

PCPF Newsletter, 2 October 2014 (PDF — 57KB) PDF Help 
In this newsletter, learn about these "Related Resources":

  • A toolkit for conducting organization-level assessments of business practices, policies, and State laws that govern the privacy and security of health information exchange (HIE)
  • A teamwork system for improving communication and teamwork skills among health care professionals in primary care.

PCPF Newsletter, 18 September 2014 (PDF — 54KB) PDF Help 
What are strategies for working with a practice to measure and benchmark their clinical performance?
Find criteria to consider when developing performance measures, and how to benchmark these measures for comparing a practice's performance with an external standard.

PCPF Newsletter, 4 September 2014 (PDF — 96KB) PDF Help 
Learn about the Practice-based Research Network (PBRN) Research Good Practices, or PRGPs, that were developed for the specific context of multi-site research conducted in the clinical practice setting (in the "Upcoming Event" section).

PCPF Newsletter, 21 August 2014 (PDF — 61KB) PDF Help 
What are strategies for forming a quality improvement team at a practice?
Learn who should be on a quality improvement team, how to create a quality improvement plan, and what should be monitored to determine quality improvement progress.

PCPF Newsletter, 7 August 2014 (PDF — 57KB) PDF Help 
Find a fact sheet that describes the importance of quality improvement (QI) in primary care and the supports available to help primary care practices engage in ongoing and productive QI efforts (in the "Relevant Resource" section).

PCPF Newsletter, 24 July 2014 (PDF — 231KB) PDF Help 
What are strategies for using data to facilitate effective improvement work and assess key performance measures? Discover assessment tools that can help facilitators determine a practice’s efficiency and effectiveness in providing care for their patients.

PCPF Newsletter, 10 July 2014 (PDF — 231KB) PDF Help 
What factors do you think are most vital for assessing practice effectiveness? Share your opinions.

PCPF Newsletter, 26 June 2014 (PDF — 85KB) PDF Help 
What are strategies for conducting a kickoff meeting to initiate improvement projects with practices?
Go to information on conducting a kickoff meeting.

PCPF Newsletter, 29 May 2014 (PDF — 231KB) PDF Help 
What are approaches for systematically improving the ways care is delivered to patients?
Find information about systematic approaches. Also, access an article describing lessons learned from 14 research studies on primary care transformation.

PCPF Newsletter, 15 May 2014 (PDF — 227KB) PDF Help 
A quality improvement educator describes three factors – communication, data, and empowerment – that may impact a practice's ability to benefit from facilitated improvement work. Find out more.

PCPF Newsletter, 1 May 2014 (PDF — 583KB) PDF Help 
What strategies are used to assess practice readiness for change?
Learn how to determine whether a primary care provider is likely to benefit from practice facilitation.

PCPF Newsletter, 3 April 2014 (PDF — 251KB) PDF Help 
How can practice facilitators encourage safety net practices and other primary care providers to communicate effectively with patients? Find out about health literacy, safety net practices, and practice facilitators.

PCPF Newsletter, 20 March 2014 (PDF — 227KB) PDF Help 
What are some issues practice facilitators may face when working with safety net practices?
Find information on financial and administrative challenges that commonly occur when providing practice facilitation services in safety net practices.

PCPF Newsletter, 6 March 2014 (PDF — 236KB) PDF Help 
What are key attributes that exemplify a health literate health care organization?
Find out more about health literate organizations in an article featured in the "Publication of Interest" section.

PCPF Newsletter, 20 February 2014 (PDF — 317KB) PDF Help 
How can panel management encourage primary care practices to develop continuity of care with their patients?
Learn about the importance of panel management, determining panel size, empanelment, and tools and processes needed for effective panel management and population-based care.

PCPF Newsletter, 6 February 2014 (PDF — 338KB) PDF Help 
Go to an article describing the development of a toolkit that non-clinician panel management assistants in a primary care practice can use to implement panel management for hypertensive and smoking patients (in the "Publication of Interest" section).

PCPF Newsletter, 23 January 2014 (PDF — 183KB) PDF Help 
What strategies can be used for encouraging primary care practices to develop their quality improvement infrastructure? Find information about the process of workflow mapping, important workflows in primary care practices, helping practices redesign workflow and work processes, and implementing and sustaining these changes. Also, explore a tool to help with workflow assessment.

PCPF Newsletter, 9 January 2014 (PDF — 142KB) PDF Help 
What approaches can be used to conduct health assessments (HA) in primary care? Discover an evidence-based, how-to guide for clinicians and staff on how to successfully select, adopt, and implement health assessments in primary care setting (in the "Upcoming Event" section).

PCPF Newsletter, 3 January 2014 (PDF — 26KB) PDF Help 
What are strategies for helping primary care practices use team-based care to improve the delivery of care?
Find training modules on how to help primary care practices implement team-based care.

2013 eNewsletters

PCPF Newsletter, 12 December 2013 (PDF — 31KB) PDF Help 
What model can be used as an organizing approach for redesigning care to improve patient care and health outcomes? Discover frameworks for transforming primary care and how they interrelate.

PCPF Newsletter, 27 November 2013 (PDF — 51KB) PDF Help 
What role can practice facilitators play in assisting practices to improve self-management support? Find information and resources on self-management support and practice facilitation.

PCPF Newsletter, 13 November 2013 (PDF — 31KB) PDF Help 
What core competencies and skills do facilitators need to have to be effective?
Learn ways to use The Practice Facilitation Handbook.

PCPF Newsletter, 4 November 2013 (PDF — 93KB) PDF Help 
Did you know that the Agency for Healthcare Research and Quality has developed a handbook to assist in training practice facilitators? Discover The Practice Facilitation Handbook.

PCPF Newsletter, 24 October 2013 (PDF — 44KB) PDF Help 
What resources and tools can be used for training practice facilitators, QI coaches, or Practice Enhancement Assistants? Learn perspectives from the field.

PCPF Newsletter, 15 January 2013 (PDF — 353KB) PDF Help 
What are roles of practice facilitators and care managers, and how can they contribute to primary care redesign? How well have some primary care practices been able to transition to a PCMH when they are provided with external supports, such as practice redesign?
Discover articles that feature these topics.

2012 eNewsletters

PCPF eNewsletter No. 33 – Securing Staff Buy-In and Leadership Support (PDF — 119KB) PDF Help 
What is the best way to secure buy-in from practices for facilitation, and how do you get leadership support? 

PCPF eNewsletter No. 32 – Practice Facilitators in Special Situations (PDF — 498KB) PDF Help
How do you tailor practice facilitation efforts to practices serving different populations?

PCPF eNewsletter No. 31 – Evaluation (PDF — 472KB) PDF Help 
What assessment instruments and tools are available are available to help evaluate practice facilitation programs? 

PCPF eNewsletter No. 30 – Practice Facilitation and Health Plans (PDF — 482KB) PDF Help 
Why would a health plan fund a practice facilitation/coaching program? What benefits have practice facilitators/coaches brought to the San Francisco Health Plan? 

PCPF eNewsletter No. 29 – Publication of Interest (PDF — 481.22KB) PDF Help 
Harbrecht, M.G., & Latts, L. M. (September 2012). Colorado’s Patient-Centered Medical Home Pilot Met Numerous Obstacles, Yet Saw Results Such As Reduced Hospital Admissions. Health Affairs, 31(9), 2010-2017.

PCPF eNewsletter No. 28 – Sustainability (PDF — 88.79KB) PDF Help 
How do you help practices maintain the changes they have made to processes and outcomes as the result of practice facilitation services? 

PCPF eNewsletter No. 27 – What Do You Think? (PDF — 464.42KB) PDF Help 
What tasks are most commonly performed by your practice facilitators? Are there emerging areas that facilitators might assist practices with in the future? In creating the administrative foundation for your facilitation program, where do you need the most help? What framework do you use to help you identify program goals?

PCPF eNewsletter No. 26 – Education (PDF — 554.64KB) PDF Help 
What training and certification programs are available for PFs? 

PCPF eNewsletter No. 25 – Publication of Interest (PDF — 475.26KB) PDF Help 
Wagner, E.H., Coleman, K., Reid, R.J., Phillips, K. & Sugarman, JR. (2012). Guiding Transformation: How Medical Practices Can Become Patient-Centered Medical Homes. The Commonwealth Fund.

PCPF eNewsletter No. 24 – How to Find the Right People to Become Facilitators (PDF — 426.05KB) PDF Help 
Where do PF programs find people to hire? 

PCPF eNewsletter No. 23 – What Do You Think? (PDF — 342.48KB) PDF Help 
Where do PF programs find people to hire? 

PCPF eNewsletter No. 22 – Distance Learning (PDF — 379.25KB) PDF Help 
How would distance learning work for facilitators and sites? 

PCPF eNewsletter No. 21 – Hiring (PDF — 386.45KB) PDF Help 
What are some of the interviewing techniques and methods for finding professionals for PF roles? 

PCPF eNewsletter No. 20 – Developing a Business Plan (PDF — 466.30KB) PDF Help 
What are the line items in a typical PF budget? 

PCPF eNewsletter No. 19 – Sharing of PF Program Directory and Listserv Contact Information (PDF — 259.90KB) PDF Help 

PCPF eNewsletter No. 18 – Developing a Business Plan (PDF — 316.93KB) PDF Help 
How should a practice facilitation program develop a business plan?

PCPF eNewsletter No. 17 – Developing a Business Plan (PDF — 272.48KB) PDF Help 
Response to “Why should a practice facilitation program develop a business plan?” 

PCPF eNewsletter No. 16 – Developing a Business Plan (PDF — 412.10KB) PDF Help 
Why should a practice facilitation program develop a business plan? 

PCPF eNewsletter No. 15 – Publications of Interest (PDF — 390.56KB) PDF Help 
Grumbach, K., Bainbridge, E., & Bodenheimer, T. (2012). Facilitating Improvement in Primary Care: The Promise of Practice Coaching. The Commonwealth Fund. Dogherty, E., Harrison, M., Baker, C., & Graham, I. (2012). Following a natural experiment of guideline adaptation and early implementation: a mixed-methods study of facilitation. Implementation Science, 7(9). 

PCPF eNewsletter No. 14 – Evaluation (PDF — 410.10KB) PDF Help 
How do you evaluate the effectiveness of your PF program?

PCPF eNewsletter No. 13 – Responses to “What Do You Think?” (PDF — 354.10KB) PDF Help 
Responses to the following questions: From your perspective, what is the most important attribute of a practice facilitator? If you are actively engaged in practice facilitation work, from what sources have you received funding for your facilitation activities?

PCPF eNewsletter No. 12 – Use of Learning Collaboratives by Facilitation Programs (PDF — 354.10KB) PDF Help How does a facilitation program use local Learning Collaboratives to reinforce its work with practices? 

PCPF eNewsletter No. 11 – What Do You Think? (PDF — 554.22KB) PDF Help 
From your perspective, what is the most important attribute of a practice facilitator? If you are actively engaged in practice facilitation work, from what sources have you received funding for your facilitation activities? 

PCPF eNewsletter No. 10 – What Do You Think? (PDF — 490.20KB) PDF Help 
From your perspective, what is the most important attribute of a practice facilitator? If you are actively engaged in practice facilitation work, from what sources have you received funding for your facilitation activities?

PCPF eNewsletter No. 09 – Assessing Practice Readiness for Facilitation (PDF — 450.25KB) PDF Help 
How does a facilitation program assess a practice’s needs and determine its readiness for a facilitation intervention? 

PCPF eNewsletter No. 08 – Assessing Practice Readiness for Facilitation (PDF — 454.25KB) PDF Help How does a facilitation program reach out to a practice? 

PCPF eNewsletter No. 07 – Publication of Interest (PDF — 454.21KB) PDF Help 
Laferriere, D., Liddy, C., Nash, K., & Hogg, W. (2012). Navigating Change: How Outreach Facilitators Can Help Clinicians Improve Patient Outcomes. Journal of the American Board of Family Medicine, 25(2), 232-237. 

PCPF eNewsletter No. 06 – Hiring and Training Practice Facilitators (PDF — 450.22KB) PDF Help 
What are the core competencies needed by practice facilitators? How do you select educational approaches and training strategies for your practice facilitators?

PCPF eNewsletter No. 05 – Practice Facilitation and Health Information Technology (PDF — 444.26KB) PDF Help How can facilitators assist a practice in meaningful use of health IT tools, including registries and EHRs? 

PCPF eNewsletter No. 04 – Designing a Practice Facilitation Program (PDF — 424.87KB) PDF Help 
How should a facilitation program decide what activities its facilitators should focus on, and how can a key driver model help? 

PCPF eNewsletter No. 03 – Funding Practice Facilitation Programs (PDF — 405.36KB) PDF Help 
What funds currently support your program and how did you secure these funds? How do you strategize about bringing in new money?

PCPF eNewsletter No. 02 – Practice Facilitation for Primary Care Transformation: Background and Existing Evidence (PDF — ) PDF Help How should developing programs think about the nature and intensity of facilitators’ work with practices? 

PCPF eNewsletter No. 01 – Practice Facilitation for Primary Care Transformation: Background and Existing Evidence (PDF — 120.94KB) PDF Help What evidence exists on the effectiveness of practice facilitation?